Touch-Free Service
over 4419 reviews
Touch-Free Service™
Your safety has always been our top priority. As a part of that commitment to your health and safety, Gene Johnson Plumbing and Heating is now offering Touch-Free Service™ on every call.
Our Touch-Free Service™ will include:
- When we are on the way to your home, you will receive a link via text to our “technician tracker” so you’ll have time to prepare your space. For example, you may want family members to move out of the work area(s) or isolate in another part of the home as desired before your technician arrives.
- We are practicing social distancing during all interactions, maintaining 6 feet of distance from customers.
- We will wear masks, gloves, and shoe covers when entering your home.
- Whenever possible*, we will use software and technology to share quotes, get your approval for work, and receive payments so that you don’t have to touch our devices or pens.
- Every technician will perform a cleaning and sanitization procedure BEFORE and AFTER every service call, including cleaning their hands and tools, for mutual protection and safety.
- Every technician will disinfect and clean their workspace after the job is done.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
0%
Or low-monthly Payments
*For 60 months on select services.
FREE
Diagnostics And Consultations On HVAC Systems
*Diagnostic or repair services are not included. This is a no-obligation consultation for homeowners interested in upgrading or replacing their HVAC and/or heating systems. Offer applies to residential properties only and must be scheduled during normal business hours.
Frequently Asked Questions
BEST PRACTICES TO MAINTAIN SOCIAL DISTANCING
BEST PRACTICES FOR MASKS, GLOVES, SHOE COVERS, AND OTHER PERSONAL PROTECTIVE EQUIPMENT (PPE)
ESTIMATE APPROVAL AND PAYMENT COLLECTION
TOOL/TRUCK CLEANING & SANITIZATION PROCEDURE
WIPE DOWN PROCEDURE
OTHER THOUGHTS
BEST PRACTICES TO MAINTAIN SOCIAL DISTANCING
All field personnel will:
- Be conscious to remain at least 6 feet away from customers and other people at the office and job site. This includes apprentices and other employees.
- Knock and/or ring the doorbell and then step back to allow at least 6 feet of distance to the entrance.
- We will not shake hands during this time. We will refrain from handing business cards directly to the customer.
- If a customer or another person is too close, politely ask them to step back for their own safety and protection to keep recommended social distancing practices of at least 6 feet in place.
BEST PRACTICES FOR MASKS, GLOVES, SHOE COVERS, AND OTHER PERSONAL PROTECTIVE EQUIPMENT (PPE)
All field personnel will:
- Be required to wear gloves, masks, and shoe covers upon arriving and entering the home or business of our client. This is as much for the safety of our clients as well as our plumbers, technicians, apprentices, and their own families. Field personnel will be sure to use fresh shoe covers and fresh gloves and will change as necessary to eliminate cross-contamination.
- Wear face shields, eye protection, gloves, AND masks whenever a drain cleaning or jetting machine is in use. They will also wear face shields when other splashing hazards exist such as cutting open a drain line, and/or opening up a wet ceiling for example.
ESTIMATE APPROVAL AND PAYMENT COLLECTION
- Estimates are emailed to our customer for viewing and approval on their own device. At this time we will use a recorded phone call attached to the job to attain approval for work to be done. The technician will call the customer at their phone number in Service Titan and have the customer verbally approve work to be done. The call will be recorded for verification purposes.
- Payment collection is done through online payments from the invoice screen. Once the task is on the invoice, an email of the invoice can be sent to the customer. An online payment link will be included in that email. The customer may pay half the amount or put half down within the online payment link for equipment installation or bigger projects. The technician will verify payment has been received on their iPad. They may need to sync actions to refresh the invoice page. Credit card information may also be collected over the phone.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
TOOL/TRUCK CLEANING & SANITIZATION PROCEDURE
All field personnel will:
- Use bleach or disinfectant cleaner on all tools, outside of the client’s property. The technician WILL NOT use bleach inside of homes or businesses ever. Inside homes and businesses, they will use Lysol or similar disinfectant cleaner that is safe for all surfaces.
- Clean their truck’s door handles, steering wheels, gear shifters, keys, phones, Ipads, or any other commonly touched surface after each service call.
- Clean hands with soap and water and/or hand sanitizer after each service call.
- Clean drain and sewer machines with bleach after every use, including the cables.
WIPE DOWN PROCEDURE
All field personnel will:
- Clean and wipe down all surfaces of the work area prior to and after work has been completed.
- Use Lysol or other disinfectant cleaners that is safe for all surfaces is to be used. They will check with the customer prior to cleaning to set expectations. Some clients do not want chemicals to be used inside of their home. If a disinfectant cleaner is not to be used, they will wipe down and clean the area as normal with Simple Green if allowed.
OTHER THOUGHTS
All field personnel will:
- All field personnel will protect their own home and family after work hours. It is recommended that work clothes be removed in a safe area and for them to not come in contact with family or housemates in their own dwelling. We strongly recommend our technicians to remove their work clothes and bathe immediately following work before any other activities.
- Remember, we are all in this together. We do not know where our clients have been or who they have been in contact with. These steps are as important to protecting our employees’ health as well as our customers.
- When at the office, no field personnel will enter the upper office space for any reason for the foreseeable future. Each time a field employee enters that space, it will be thoroughly cleaned to protect the health of the office employees that still must visit from time to time and their families.
We’re taking all the steps necessary to keep you and your loved ones safe. If you have any questions, our team is here and happy to answer them! Just call our office at 206.792.7495.
QUALITY SERVICE
Within Your Budget
The best plumbing, cooling, heating, and electrical services shouldn’t have to break the bank. That’s why we are happy to provide our customers with opportunities to save on their next service with us. Our current online deals are updated periodically, so there is something for everyone, whether you are a first-time customer or a long-time loyalist.
Here are some benefits of trusting Gene Johnson with your HVAC, Plumbing, and Electrical needs.
- Best value service in Seattle
- Always on-time arrival
- No mess left after a job
- Friendly team that truly cares about your safety and comfort
- Fixed right guarantee
- Upfront pricing
- Follow up calls to ensure your peace of mind
- Range of service options- no ultimatums!
Total reviews: 4419 | Average rating: 4.8
Richard Hozjan
Chris Moon
Mike Pierce came to my home today and inspected a plumbing problem that I have. He clearly knew what he was doing, and did a good job of working with me to diagnose the problem.
He educated me on the nature of the problem, and described for me a number of solutions at different price points.
I appreciated his professionalism and clear communication style. If and when I need a plumber in the future, I’ll be calling Gene Johnson Plumbing again.
Brett Baba
Jaren was terrific. He fixed my problem using a technique that avoided a much costlier procedure.
Will Barton
Had excellent service from tech Mike Pierce – efficient and well done!
Michael Bove
Eugine Rhee did am outstanding job repairing our main water valve. Very tedious work and it looks/works great. Highly recommended. Thank you!!
Patty Roberts
Jaren was very personable, professional, clean, polite and effective.
Heidi Eriksen
Mark O. Was fantastic. Not only did he help fix our toilet, he did it quickly cleanly and with a smile.
Krisztina Szabo
Alex was recommended by our hoa board and management company.
He is polite, thorough, knowlegable, precise. I have nothing but positive experience with Alex replacing my water heater tank.
He is not cheap but worth every penny for his professionalism!
Mike Palmer
Taras was very thorough and professional doing the inspection
Jon S
Very pleased with the service I received from Chandler with Gene Johnson Plumbing. Great communication about the timing of his arrival, was very professional and did a thorough job explaining what he was doing.
Jim Freyberg
Very prompt and courteous service.
Eric Johnson
Mike Pierce with Gene Johnson Plumbing repaired my broken shower valve and repaired my 70 y/o frost-proof hose bib. Mike gave me really useful information about what had failed and what to expect in the future. I am delighted with the prompt and thorough service!
Zack Barry
Second time using Gene Johnson Plumbing today, this time for replacing rusted supply lines on my tankless water heater. Their quotes have been reasonable, coming in other popular local companies. Service techs friendly and competent. Shout out to Pavel Murashev who helped me out today!
Alan Eby
They did a great job with the work we needed. It was scheduled quickly and work was completed on time and for the quoted price. Darius did a good job of explaining what would be done and was both personable and professional.
Ari W
Alan and Gabe handled an extensive emergency project for me. Plumbing nightmares are not fun but this team made everything smooth and easy. They were so considerate even clearing away piled up brush and explaining the confusing details of the project. They were respectful and kind on top of it all. Really appreciate the exemplary service and attention to detail!
BoostedEm1
Jeff was great! Very fast and efficient. Super nice guy. Definitely will be calling back for future jobs.
David Fletcher
Mark O. Was very helpful and gave me lots of options moving forward . I would recommend him to anyone
Yvette Burdick
Hugo did great work; he is polite and conscientious. He explained everything very clearly and helped us understand details about safety, convenience, and energy efficiency. His new installation is much neater than what we had before. Thank you, Hugo!
Greg Brusseau
Jaren addressed a leaking pipe from our tub. He was efficient and explained the problem and the fixes clearly. Good work.
Tina Tang
Hugo Lira Hernandez was our technician for water heater maintenance. He arrived on time, was incredibly professional and courteous. He clearly explained the maintenance process and fixed some small issues. The work is completed efficiently and thoroughly. He provided great advice on things I could do.