Touch-Free Service
over 4659 reviews
Touch-Free Service™
Your safety has always been our top priority. As a part of that commitment to your health and safety, Gene Johnson Plumbing and Heating is now offering Touch-Free Service™ on every call.
Our Touch-Free Service™ will include:
- When we are on the way to your home, you will receive a link via text to our “technician tracker” so you’ll have time to prepare your space. For example, you may want family members to move out of the work area(s) or isolate in another part of the home as desired before your technician arrives.
- We are practicing social distancing during all interactions, maintaining 6 feet of distance from customers.
- We will wear masks, gloves, and shoe covers when entering your home.
- Whenever possible*, we will use software and technology to share quotes, get your approval for work, and receive payments so that you don’t have to touch our devices or pens.
- Every technician will perform a cleaning and sanitization procedure BEFORE and AFTER every service call, including cleaning their hands and tools, for mutual protection and safety.
- Every technician will disinfect and clean their workspace after the job is done.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
BEST PRACTICES TO MAINTAIN SOCIAL DISTANCING
All field personnel will:
- Be conscious to remain at least 6 feet away from customers and other people at the office and job site. This includes apprentices and other employees.
- Knock and/or ring the doorbell and then step back to allow at least 6 feet of distance to the entrance.
- We will not shake hands during this time. We will refrain from handing business cards directly to the customer.
- If a customer or another person is too close, politely ask them to step back for their own safety and protection to keep recommended social distancing practices of at least 6 feet in place.
BEST PRACTICES FOR MASKS, GLOVES, SHOE COVERS, AND OTHER PERSONAL PROTECTIVE EQUIPMENT (PPE)
All field personnel will:
- Be required to wear gloves, masks, and shoe covers upon arriving and entering the home or business of our client. This is as much for the safety of our clients as well as our plumbers, technicians, apprentices, and their own families. Field personnel will be sure to use fresh shoe covers and fresh gloves and will change as necessary to eliminate cross-contamination.
- Wear face shields, eye protection, gloves, AND masks whenever a drain cleaning or jetting machine is in use. They will also wear face shields when other splashing hazards exist such as cutting open a drain line, and/or opening up a wet ceiling for example.
ESTIMATE APPROVAL AND PAYMENT COLLECTION
- Estimates are emailed to our customer for viewing and approval on their own device. At this time we will use a recorded phone call attached to the job to attain approval for work to be done. The technician will call the customer at their phone number in Service Titan and have the customer verbally approve work to be done. The call will be recorded for verification purposes.
- Payment collection is done through online payments from the invoice screen. Once the task is on the invoice, an email of the invoice can be sent to the customer. An online payment link will be included in that email. The customer may pay half the amount or put half down within the online payment link for equipment installation or bigger projects. The technician will verify payment has been received on their iPad. They may need to sync actions to refresh the invoice page. Credit card information may also be collected over the phone.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
TOOL/TRUCK CLEANING & SANITIZATION PROCEDURE
All field personnel will:
- Use bleach or disinfectant cleaner on all tools, outside of the client’s property. The technician WILL NOT use bleach inside of homes or businesses ever. Inside homes and businesses, they will use Lysol or similar disinfectant cleaner that is safe for all surfaces.
- Clean their truck’s door handles, steering wheels, gear shifters, keys, phones, Ipads, or any other commonly touched surface after each service call.
- Clean hands with soap and water and/or hand sanitizer after each service call.
- Clean drain and sewer machines with bleach after every use, including the cables.
WIPE DOWN PROCEDURE
All field personnel will:
- Clean and wipe down all surfaces of the work area prior to and after work has been completed.
- Use Lysol or other disinfectant cleaners that is safe for all surfaces is to be used. They will check with the customer prior to cleaning to set expectations. Some clients do not want chemicals to be used inside of their home. If a disinfectant cleaner is not to be used, they will wipe down and clean the area as normal with Simple Green if allowed.
OTHER THOUGHTS
All field personnel will:
- All field personnel will protect their own home and family after work hours. It is recommended that work clothes be removed in a safe area and for them to not come in contact with family or housemates in their own dwelling. We strongly recommend our technicians to remove their work clothes and bathe immediately following work before any other activities.
- Remember, we are all in this together. We do not know where our clients have been or who they have been in contact with. These steps are as important to protecting our employees’ health as well as our customers.
- When at the office, no field personnel will enter the upper office space for any reason for the foreseeable future. Each time a field employee enters that space, it will be thoroughly cleaned to protect the health of the office employees that still must visit from time to time and their families.
We’re taking all the steps necessary to keep you and your loved ones safe. If you have any questions, our team is here and happy to answer them! Just call our office at 206.792.7495.
QUALITY SERVICE
Within Your Budget
The best plumbing, cooling, heating, and electrical services shouldn’t have to break the bank. That’s why we are happy to provide our customers with opportunities to save on their next service with us. Our current online deals are updated periodically, so there is something for everyone, whether you are a first-time customer or a long-time loyalist.
Here are some benefits of trusting Gene Johnson with your HVAC, Plumbing, and Electrical needs.
- Best value service in Seattle
- Always on-time arrival
- No mess left after a job
- Friendly team that truly cares about your safety and comfort
- Fixed right guarantee
- Upfront pricing
- Follow up calls to ensure your peace of mind
- Range of service options- no ultimatums!
Total reviews: 4659 | Average rating: 4.8
cozys place
Daryl Imburgia
Steven and Joe did a great job for us today. Didn’t try and over charge us. Gave us quotes for all options. And then found out the problem was an easy fix and took care of it quickly.
VeenaM Arani
Excellent work by Andrew! He is very friendly and accommodating. Great job. Would recommend to others.
Lynnda Laurie
I wanted to invest in a tankless hot water heater. My current heater was still working, but I wanted the replacement done before it was an emergency. Colby gave me a bid that was significantly lower than a competitor. He and Hugo got the job done with such professionalism. They were both so pleasant and professional. I would hire them again in a heartbeat!
Kate Burdick
Had an external shower leak/hose and Gene J. sent someone out in just a few hrs. Rene Garcia was awesome, clear on (3) options (and prices) and got it working. Even drove up to Home Depot quickly to get the part. Thank you for excellent customer service!
Ron N
2/11/26: Mark O. came out and did a thorough review of our plumbing system. The water heater was drained per the maintenance program. He also gave us pricing estimates on updating various components not up to the current standards. Mark is knowledgeable and personable — a pleasure to work with.
Bernie Kinimaka
Justin took care of our plumbing needs. Professional, clearly offered other service options as well. Thank you.
Alex Harms
⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Gene Johnson Plumbing
I cannot say enough good things about Mike K. Mike K spent hours here working extremely hard and never once gave up. He was literally sweating and did everything in his power to resolve a very difficult toilet clog. I have honestly never met a more honest, hardworking plumber than Mike K.
What stood out most was that he was determined to get the job taken care of today for Mike K — it was about doing the right thing. He thoroughly explained all the options, called his supervisors when he had questions, and approached everything with professionalism, integrity, and care. Mike K truly went above and beyond.
Because of Mike K’s incredible service, I will be using Gene Johnson Plumbing for the rest of my life. I will also be referring Gene Johnson to all of my friends, family, and colleagues without hesitation. This level of service is rare.
Mike K is not only an outstanding plumber, but a genuinely great person and an absolute asset to whatever team he is working on. He is the kind of professional you call and immediately know you are in good hands.
Thank you so much, Mike K, and thank you Gene Johnson Plumbing for employing such an exceptional individual. I cannot recommend you highly enough.
⭐️⭐️⭐️⭐️⭐️
Lyle Jensen
Great experience. Joseph was very professional and clearly an expert. He patiently answered all of my questions in depth and provided great insights.
Don Ripley
Noah visited our house for an emergency issue when our water heater failed and was severely leaking. Fortunately we caught before much damage was done. He had a prompt response on a Friday, clearly explained all our options, verified availability of all the necessary parts, removed and replaced everything same day… was amazing and greatly appreciated. He was very friendly and extremely professional throughout the entire process. Highly recommend!
Kelly Renner
Gene Johnson Plumbing has consistently demonstrated reliability, professionalism, and a genuine care for their craft and customers. Living in a home built in the early 1900s, I understand the importance of having a trustworthy plumber.
A special shoutout goes to the plumbers who have provided services in my home over the past six months to rectify previous plumbers’ mistakes.
Most recently, Andrew Bell Morgan stood out. He explained each step clearly, presented multiple options to solve the issue, considering cost, aesthetics, and potential savings. He ensured I understood the pros and cons of each option.
Hugo Lira Hernandez deserves another mention. He went above and beyond to provide clear access to my water shut-off valves, which were previously obstructed by various tubes and wires. It only took him a few minutes to untangle and secure the valves with a metal zip tie or two. This attention to detail, even though it took an extra minute, reflects his commitment to making things better for the future.
Cj Swan
Sean was amazing with taylor plumping today.! He made sure all my concerns were taken care of. He was polite, professional and personable. So glad I work with Taylor heating and plumbing
J B
So happy I called these guys! Already did another review under my other email address but it’s worth repeating.
I had an estimate from a different company but ended up cancelling after being jerked around. Called BelRed and was able to set up three different appointments, todays being to look at and repair a leaky pipe. Something the other guys couldn’t find btw.
Anyway – Andrew came out, introduced himself, figured out where the leak was and quickly provided me an estimate as well as a timeframe for completion.
Work was done quickly, quietly and on time. Andrew had shown me pictures and videos of the before and also of the after and made sure to test the leak was fixed (and explained what happened and why).
It’s never easy spending money unexpectedly but helps when the company and the person who comes out to do the work gives a great first impression.
Jeannie Summerhays
Noah Amini came to provide plumbing services for our sink. He was great! He took the time to explain why we had a problem and what he would be doing to correct it. He was very polite, professional, and nice. He gave tips on how to keep our pipes clean. I would ask for him again!
Also the woman customer assistant on the phone got someone to us the same day I called. Awesome!
Bert Han
Steven Fritz performed a plumbing inspection and also replaced the shut off valve and expansion vessel. He did a great job, very professional and friendly, answered all my questions.
Jef Iner
So happy I called these guys! Had called another plumber and felt super jerked around (cancelled my appointment). Made three separate appointments with BelRed, first visit to fix a leaky pipe. Andrew was great – quick, efficient, friendly and fixed the repair in the time quoted.
Tina Chin
Steven F. was excellent. He was knowledgeable, efficient, and quickly diagnosed and fixed our Navien tankless heater. He explained everything clearly and made the process easy. Highly recommend.
Jason Flynn
Chandler was great! He was courteous and knowledgeable. He also ran me through what he was doing. My shower handle is no longer difficult to turn and it works great!
Jessi Dabson
We had a FANTASTIC experience back in 2023 with Taylor Heating when our furnace decided to retire in the middle of winter. Not only were they only place out of 5 that actually answered their phone, they showed up fast, got us a quote that was very manageable, and got the work done fast. Flash forward to 2026, our water heater decided it was also ready to retire. (20 years for the furnace, and 23 for the water heater – not bad). We didn’t bother trying any other company. I sent in a request via the online form and had a phone call back and an appointment time scheduled within an hour.
Chandler was our tech on Wednesday – he is AWESOME!!! He is very personable, he answered all of our questions, and worked to help us get the best deal. He was able to replace the water heater the same day, so we didn’t have juggle a bunch of appointments – super fast and efficient. I HIGHLY RECOMMEND the Gene Johnson team to anyone looking for quality craftsmanship, manageable pricing, and top tier customer service.
TJ Burke
Alex and Nick did a great job installing our new water heater. They worked diligently and efficiently, getting the work done in about 8 hours. They cleaned up well, you could barely tell they were here. Everything is in working order and the new system works great.