Mercer Island Plumbing

Steven and Joe did a great job for us today. Didn’t try and over charge us. Gave us quotes for all options. And then found out the problem was an easy fix and took care of it quickly.

Excellent work by Andrew! He is very friendly and accommodating. Great job. Would recommend to others.

I wanted to invest in a tankless hot water heater. My current heater was still working, but I wanted the replacement done before it was an emergency. Colby gave me a bid that was significantly lower than a competitor. He and Hugo got the job done with such professionalism. They were both so pleasant and professional. I would hire them again in a heartbeat!

Had an external shower leak/hose and Gene J. sent someone out in just a few hrs. Rene Garcia was awesome, clear on (3) options (and prices) and got it working. Even drove up to Home Depot quickly to get the part. Thank you for excellent customer service!

2/11/26: Mark O. came out and did a thorough review of our plumbing system. The water heater was drained per the maintenance program. He also gave us pricing estimates on updating various components not up to the current standards. Mark is knowledgeable and personable — a pleasure to work with.

Justin took care of our plumbing needs. Professional, clearly offered other service options as well. Thank you.

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Gene Johnson Plumbing

I cannot say enough good things about Mike K. Mike K spent hours here working extremely hard and never once gave up. He was literally sweating and did everything in his power to resolve a very difficult toilet clog. I have honestly never met a more honest, hardworking plumber than Mike K.

What stood out most was that he was determined to get the job taken care of today for Mike K — it was about doing the right thing. He thoroughly explained all the options, called his supervisors when he had questions, and approached everything with professionalism, integrity, and care. Mike K truly went above and beyond.

Because of Mike K’s incredible service, I will be using Gene Johnson Plumbing for the rest of my life. I will also be referring Gene Johnson to all of my friends, family, and colleagues without hesitation. This level of service is rare.

Mike K is not only an outstanding plumber, but a genuinely great person and an absolute asset to whatever team he is working on. He is the kind of professional you call and immediately know you are in good hands.

Thank you so much, Mike K, and thank you Gene Johnson Plumbing for employing such an exceptional individual. I cannot recommend you highly enough.

⭐️⭐️⭐️⭐️⭐️

Great experience. Joseph was very professional and clearly an expert. He patiently answered all of my questions in depth and provided great insights.

Noah visited our house for an emergency issue when our water heater failed and was severely leaking. Fortunately we caught before much damage was done. He had a prompt response on a Friday, clearly explained all our options, verified availability of all the necessary parts, removed and replaced everything same day… was amazing and greatly appreciated. He was very friendly and extremely professional throughout the entire process. Highly recommend!

Gene Johnson Plumbing has consistently demonstrated reliability, professionalism, and a genuine care for their craft and customers. Living in a home built in the early 1900s, I understand the importance of having a trustworthy plumber.

A special shoutout goes to the plumbers who have provided services in my home over the past six months to rectify previous plumbers’ mistakes.

Most recently, Andrew Bell Morgan stood out. He explained each step clearly, presented multiple options to solve the issue, considering cost, aesthetics, and potential savings. He ensured I understood the pros and cons of each option.

Hugo Lira Hernandez deserves another mention. He went above and beyond to provide clear access to my water shut-off valves, which were previously obstructed by various tubes and wires. It only took him a few minutes to untangle and secure the valves with a metal zip tie or two. This attention to detail, even though it took an extra minute, reflects his commitment to making things better for the future.

Sean was amazing with taylor plumping today.! He made sure all my concerns were taken care of. He was polite, professional and personable. So glad I work with Taylor heating and plumbing

So happy I called these guys! Already did another review under my other email address but it’s worth repeating.

I had an estimate from a different company but ended up cancelling after being jerked around. Called BelRed and was able to set up three different appointments, todays being to look at and repair a leaky pipe. Something the other guys couldn’t find btw.

Anyway – Andrew came out, introduced himself, figured out where the leak was and quickly provided me an estimate as well as a timeframe for completion.

Work was done quickly, quietly and on time. Andrew had shown me pictures and videos of the before and also of the after and made sure to test the leak was fixed (and explained what happened and why).

It’s never easy spending money unexpectedly but helps when the company and the person who comes out to do the work gives a great first impression.

Noah Amini came to provide plumbing services for our sink. He was great! He took the time to explain why we had a problem and what he would be doing to correct it. He was very polite, professional, and nice. He gave tips on how to keep our pipes clean. I would ask for him again!

Also the woman customer assistant on the phone got someone to us the same day I called. Awesome!

Steven Fritz performed a plumbing inspection and also replaced the shut off valve and expansion vessel. He did a great job, very professional and friendly, answered all my questions.

So happy I called these guys! Had called another plumber and felt super jerked around (cancelled my appointment). Made three separate appointments with BelRed, first visit to fix a leaky pipe. Andrew was great – quick, efficient, friendly and fixed the repair in the time quoted.

Steven F. was excellent. He was knowledgeable, efficient, and quickly diagnosed and fixed our Navien tankless heater. He explained everything clearly and made the process easy. Highly recommend.

Chandler was great! He was courteous and knowledgeable. He also ran me through what he was doing. My shower handle is no longer difficult to turn and it works great!

We had a FANTASTIC experience back in 2023 with Taylor Heating when our furnace decided to retire in the middle of winter. Not only were they only place out of 5 that actually answered their phone, they showed up fast, got us a quote that was very manageable, and got the work done fast. Flash forward to 2026, our water heater decided it was also ready to retire. (20 years for the furnace, and 23 for the water heater – not bad). We didn’t bother trying any other company. I sent in a request via the online form and had a phone call back and an appointment time scheduled within an hour.
Chandler was our tech on Wednesday – he is AWESOME!!! He is very personable, he answered all of our questions, and worked to help us get the best deal. He was able to replace the water heater the same day, so we didn’t have juggle a bunch of appointments – super fast and efficient. I HIGHLY RECOMMEND the Gene Johnson team to anyone looking for quality craftsmanship, manageable pricing, and top tier customer service.

Alex and Nick did a great job installing our new water heater. They worked diligently and efficiently, getting the work done in about 8 hours. They cleaned up well, you could barely tell they were here. Everything is in working order and the new system works great.