Mercer Island Heating

Branson Carr was extremely knowledgeable and helpful during the service call for my hot water heater. He got it back up and running and gave us some great advice for maintenance going forward. We are extremely pleased.

Mike was helpful with explanations and advice on top of the job well done. We are grateful to have benefited from his experience and expertise.

Mike was awesome super friendly gave great advice and got the job done quickly. Thank you Mike and Gene Johnson for taking care of us

Jaren was great. We called this AM, arrived this afternoon, on time, fixed 3 issues. Was great to work with, would definitely recommend.

Jaren showed up and saved the day. Kind, informative, and quick. 11/10

Gene Johnson has done plumbing work for us in the past so we called them to come out and address what we thought was a smelly drain. Mark O. came yesterday and worked so hard to find the cause of the funky odor. He went above and beyond, exhausting all efforts, explaining everything to me along the way. In the end, nothing was found that would indicate there was an issue with our plumbing. Mark provided a few options without making me feel pressured to make an immediate decision. He was apologetic about not being able to find and fix the issue, but he really did make every effort and I was at least glad to know that our plumbing seems to be in good shape. Thank you, Mark!

Jaren did an awesome job. Fixed my issue efficiently and to my satisfaction. Highly recommend Jaren and Gene Johnson Plumbing.

Mark Ochoa was amazing dealing with a complicated issue in my basement bathroom and got us back in business. It was not a fun job. Really appreciate you Mark!

I had an emergency water heater leak and called for help. Joe came out and got the old water heater removed and new one installed. He was very helpful and informative, I appreciate him getting this resolved so quickly. I’ll definitely use Gene Johnson again!

We had a new installation of a tankless hot water heater by Steven Fritz today and it was an amazingly painless and actually interesting procedure! He was very thorough and explained things fully and carefully and got the job done in a single day. Really impressive!

We discovered very early in the morning that our hot water tank was leaking. I called Gene Johnson plumbing. The scheduler was efficient and thorough. About 15 minutes after I ended that call I received one from Pavel along with an email that he was on his way. He assessed the situation and got right to work. We now have a very functional new hot water heater, thanks to Pavel and Nathan. They were very knowledgeable and professional. Would happily recommend their services to friends and family.

Jaren came out today to fix our bathtub, which was significantly clogged. This was my first-ever experience calling a plumber, and it was terrific from start to finish. The person I spoke with to book was friendly and efficient. They were able to get me in the same day, and I appreciated receiving a text letting us know when the plumber would arrive, along with a picture of who would be coming. I also appreciated Jaren calling us to let us know he was going to be early and to check with us if that was okay. Jaren was kind, patient, and knowledgeable. He did a fantastic job all around. He had excellent communication with us and our HOA, and this was the best experience I’ve ever had with someone coming into my home for repairs. I am so happy my bathtub is back to normal, and I will recommend Gene Johnson to any of my friends and family. Jaren honestly made a nightmare situation manageable and even pleasant! Thank you again so much!

Your company has been here before! Great people! Great service ! Waiting for you guys now 👍

Gene Johnson is incredible to work with. They assigned me a human customer care rep through text message named Samara who has been so amazingly helpful and caring during this whole frustrating leak process. Our technicians Greg and Rory who visited us a few different times were simply amazing, so understanding, and always helpful with an extremely positive attitude even when new issues arose. Tyler, the waterline team leader and expert, was so accommodating and understanding and made sure to set things up for me with Samara for an effortless scheduling experience on my end. Gene Johnson made me feel like family. Thank you so much. ❤️

Joe did a ton of investigative work and labor to address a pressure, pipe/water tank, and vent installation issue in our home. He is super knowledgeable and walked us through each step, with great tips for general maintenance along the way. Top notch professionalism and quality work!

Mark Ochoa was exceptional, showed up early and helped me in a bind. Would recommend without hesitation. Good to know who you can count on when needed

We’ve been with Gene Johnson for years, going back before the mergers. The service continues to be top notch. We recently signed up for the yearly membership and feel we are getting our money’s worth. Just got our first full plumbing inspection and are very glad to have the peace of mind to know what does or doesn’t need attention. The expertise of the staff is excellent, with a special shout out to today’s technician, Mark Ochoa, who was both knowledgeable and pleasant. Thank you kindly!

I am so used to people trying to upsell me that I was pleasantly surprised when Derek, our technician, gave exceptional service with zero upsell. So greatly appreciated. The seeds of future business have been planted, as when my next plumbing need arises, I will be calling Gene Johnson and asking for Derek.

They provided prompt service to hook up new utility sink lines to my copper pipes. Andrew was professional and communicated well before, during and after the service. I would defuse them again!