Mercer Island Heating

We had a FANTASTIC experience back in 2023 with Taylor Heating when our furnace decided to retire in the middle of winter. Not only were they only place out of 5 that actually answered their phone, they showed up fast, got us a quote that was very manageable, and got the work done fast. Flash forward to 2026, our water heater decided it was also ready to retire. (20 years for the furnace, and 23 for the water heater – not bad). We didn’t bother trying any other company. I sent in a request via the online form and had a phone call back and an appointment time scheduled within an hour.
Chandler was our tech on Wednesday – he is AWESOME!!! He is very personable, he answered all of our questions, and worked to help us get the best deal. He was able to replace the water heater the same day, so we didn’t have juggle a bunch of appointments – super fast and efficient. I HIGHLY RECOMMEND the Gene Johnson team to anyone looking for quality craftsmanship, manageable pricing, and top tier customer service.

Alex and Nick did a great job installing our new water heater. They worked diligently and efficiently, getting the work done in about 8 hours. They cleaned up well, you could barely tell they were here. Everything is in working order and the new system works great.

Great experience! Joseph was able to quickly fix a difficult and urgent problem. Joseph has a wealth of experience, is very professional and explained the solution step by step – exceeding our expectations. We would ask for Joseph again.

We got notice from our water utility that their system flagged a slow leak in our system. Anna called them, very helpful. We troubleshot as best we could and came up empty. We called Gene Johnson and explained what we knew and didn’t know, scheduling a technician Friday morning. Branson Carr showed up as scheduled, we went over the situation and he started a well organized trouble diagnosis. In the end, he believed that we don’t actually have a leak, but something else. We discussed it together and in the course of breaking the system to smaller units found he couldn’t totally isolate something the utility would believe was a slow leak. Eventually he he believed it was the two valves that were likely the culprit. We had been experiencing episodic low water flow in some of our fixtures, but they came back in time. We explored that with our different background and concluded the apparent slow leak observed by the utility was likely the result of a faulty main supply valve, causing pressure drop in the system, taking some time to recharge to the rated pressure supplied by the utility, mimicking a prolonged slow leak. He recommended replacing the old gate valve with a new ball valve. I asked if we could install a leak detection/shut down capability that is readily available. He did so quickly and we noticed immediate return to the home’s original functionality.
I was very impressed with the advanced features of the monitoring and shut down, even moreso when we learned of it’s remote notices, remote control and monitoring abilities.
Branson is an excellent plumber and diagostician. He worked quickly, spending time with us until he was comfortable with the intricacies of this system.
I definitely will not hesitate to recommend him to others.

Tyler was prompt and professional. There was no upselling just straightforward information. He assessed it, informed us of the water heater failure, and they proceeded to get everything installed in the same day. Great work and easy to recommend.

We were in crisis situation…recent death in the family…having family over for dinner gathering and the kitchen sink started to back up badly. I called and explained the situation…Mike from George Johnson plumbing was here in 30 minutes and got it resolved promptly – forever grateful!!

Noah Amini did an outstanding job. He evaluated our needs and came back 2 days later to put a backflow valve in our sewer line to prevent rats from entering our toilet. Gene Johnson will be called next time I need plumbing work done.

Andrew was excellent, professional and knowledgeable. Actually went above and beyond. Would definitely hire him again.

Andrew Bell-Morgan is our hero! He came out on short notice, was very professional, courteous, overall excellent. He went out of his way and above and beyond. For any future plumbing needs, he will be my first call. He comes highly recommended from my family and me (including my dog who followed him everywhere). Thank you, Andrew!!!

Great job getting my hot water heater up and running and making sure I got everything that was owed to me as part of my service contract.

Experience was amazing got it done so fast and very professional thank you Justin

Austin was polite and helpful. He did a great job!

Gene Johnson Plumbing is always so reliable and high-quality. We’ve relied on them for 5 different jobs at our home. Most recently we had Noah A. replace our Garbage Disposal. He was thorough, friendly, and professional, finishing the work quickly.

Chad Hendrix is a great technician and knows his stuff. He took the time to thoroughly explain all the issues with our boiler.

Steven Fritz was great at what he did and also helps answering tons of my questions. Will hire again in the future.

We have used Gene Johnson Plumbing for many years. We most recently had need for a clogged drain to be unplugged in an upstairs bathroom of a rental property. The appointment was prompt and Jaren was right on time. He communicated very clearly what the job would entail and the related costs. He was professional and got the drain cleared quickly with minimal disruption to our tenants. He discussed what he found in follow-up to clearing the drain and future options that would be of benefit and help to prevent further clogs. The price for his service was reasonable and we highly recommend Gene Johnson Plumbing and will continue to use them for our future plumbing needs.

Noah was great. Very professional and competent and able to get the work done same day. I would recommend him.

Very responsive and were able to be flexible with scheduling. Edgar explained the work that needed to be done and got everything in working order in under an hour.

Jaren did a great job fixing the clogged drain under the sink. He was timely, courteous, and professional and answered all my questions.