Bothell Heating

I needed a water heater replaced and Darius from Gene Johnson offered the best pricing and customer service out of all the companies I got quotes from. He was very professional and courteous, efficient with the work and fun to chat with. Oh and he wore boot covers, which was nice because I had just vacuumed. No one from the other companies who gave me quotes wore the covers. I wholeheartedly recommend him for any plumbing work you have!

Excellent service! Fast and well done! Hugo is very friendly and thoughtful. He’s takes the time to explain everything and make sure we have no unanswered questions.

These guys are awesome. After a horrible experience with SW Plumbing that don’t seem to know anything about tankless heaters except to quote replacements without troubleshooting, I called Gene Johnson. They got out that day. Derek Solberg the technician, obviously knew his craft and was able to quickly diagnose and explain the issue. As it turns out the unit did need replacing, and Derek was able to confirm why. He then replaced it on the spot in a few hours for $2-$4k less than the quotes I got from two different SW ‘technicians’ over the previous two days. This is the customer experience, we should be able to expect. I wouldn’t call anyone else.

Greg and Rory were skilled in their work and they were very professional and customer oriented. Highly recommended.

Once again. Noah is a fantastic plumber – he does a high quality job and communicates well. He’s a hard worker and gets the job done right. I’m so happy I found Gene Johnson and Noah for my plumbing needs.

Professional, Helpful, and Friendly Service! I greatly appreciate the service we received from Jaren who helped solve our plumbing/sewer line backup issues. After diagnosing the problem, he explained the various options available and was both friendly and informative. I’ve been very satisfied with my experience using Gene Johnson Plumbing and would highly recommend them.

We asked for someone to come out to get us a water heater replacement quote. They came same day, examined the water heater, and identified that it only needed a part replacement, not the entire unit, saving us literally thousands. The heater was fixed same day, and Branson Carr, our technician was informative, professional, courteous, and a trooper abour cats bugging him while he worked on the estimate.

Mark Ochoa was extremely friendly, helpful and professional. He cleared our kitchen drain in a timely manner. I highly recommend Mark.

Great work by Greg and Rory! Thank you so much!!

I experienced a minor Saturday night emergency when one of my bathroom faucets began leaking—so I turned off its shut-off valve. A bit later I discovered the shut-off valve was leaking rather dramatically, soaking a rug and almost reaching my hardwood den floor. I cleaned up the soggy mess in my vanity cabinet and placed a bucket under the leaking valve, while turning off my house water supply. I was unable to use water Sunday, but as I shopped for a new faucet set I called Gene Johnson Plumbing’s emergency number.

My call to Gene Johnson Plumbing was professionally answered and I conveniently scheduled my repair appointment for Monday, allowing me a day to procure the faucet set. I am very particular about thee aesthetics of fittings, so even though this was unexpected, I wanted to select a set that I really liked.

Monday I received a call as promised from the company’s experienced plumber Steven Fritz, letting me know he was on his way. The company had messaged me a photo of Steven along with his credentials, which I appreciated. After meeting him, I was very impressed by Steven’s professionalism and clear explanations of his approach to the work.

My old sink valves were soon replaced with new shut-offs, and my lovely new faucet set was efficiently installed. Overall a great experience, allowing me to enjoy some lemonade out of a lemon of a plumbing problem!

Mike was amazing. He came out on THANKSGIVING DAY!! He had to thread his way through 20+ guests to service our much-needed but malfunctioning dishwasher. He was so gracious about the holiday complications. He saved our day!

Fixed my garbage disposal and taught me how to maintain it.

Mark O did an outstanding job with his plumbing Inspection today. Very informative and thorough

Mark was a pro. He went through all the options for repair and replacement and worked up quotes for each. I’m really happy with the install and overall experience.

Noah came out today and replaced all the plumbing under my bathroom sink. He was very friendly and professional, and he did a great job, and he was fast. We will gladly use their services again.

Jaren was great! Fixed our clog in record speed and even gave our pups some extra pets! I’ll be using Gene Johnson again for sure!

Gene Johnson is always our go to! Timely, friendly and always educational. Stephen was our tech this time around and he was superb. Love them.

Mark Ochoa was very efficient and helpful unclogging a stubborn kitchen sink. He kept me informed on what the issue was (a clog that had moved outside of my house further into the line) and how things were proceeding. He also provided education on how I could to try to prevent future issues and answered my questions thoroughly. Would definitely recommend him to others!

Hugo was excellent, on time, friendly, helpful.

We had a great experience with Gene Johnson Plumbing and Jaren in particular. He was knowledgeable, kind, and went above and beyond to make sure the job was done right. Everything was explained up front and we were offered multiple options. In the end the work was expertly done and we’re very happy, would definitely recommend.