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REVIEWS

over 4578 reviews

    What Our Clients Say

    Is it time for expert Seattle plumbing and heating services in your home? Give us a call at 206.792.7495 for reliable service and honest, upfront pricing. There’s no need to suffer through water damage, or have the comfort of your family compromised when professional help is just a phone call away.

    Total reviews: 4578 | Average rating: 4.8

    5

    Summary: Gene Johnson sent a tech (Matt Hunter) to address our home heating system, which was sending no heat at all to many rooms in the house. Our system is a wonky spaghetti mess of piping, controllers and pumps that theoretically delivers hot water to legacy cast iron radiators, new floorboard radiators, and seven in-floor hydronic loops. It has not worked as intended since we bought the house 15 years ago. It has likely *never worked right since the last house renovation 25 years go (2000), given the horrid “design” that was implemented then. Matt was the first tech ever to figure out how it all works. He repaired every failed component and problem that could be fixed, given our disastrous configuration. We are completely satisfied with Matt’s work and privately are enormously grateful that this money hole has now been tamed. Our house dates to 1918, so challenges in upgrading the heating plant in 2000 were a certainty. However, the zoo in our HVAC room is nearly indecipherable. I have hired one HVAC company after another over last 15 years to make sense of it, at great expense. Ninety percent of past techs gave incomplete explanations, proposed the replacement of a pump or controller, or the addition of a valve, and then left. Some were honest enough to simply offer a theory of how it works, while admitting they didn’t know, and then left us with a big bill. Enter Matt Hunt. Not sure if Matt looks the part of genius plumber, but then I’ve never seen one till now. He’s a little nerdy perhaps (like me) and also a dirt bike racer. Whatever: Matt alone successfully unraveled the mysteries of our home hot-water distribution plant. He confirmed that the entire house is controlled by two thermostats, which are, incredibly, located just 16 feet apart on the first floor. (One controls all hot water distributed on the north side of the house; one controls all hot water sent to the south side. Go figure.) Matt explained why heat often doesn’t reach the upper floors even when the system is “working” (if it’s warm on the first floor, naturally, no heat is available to the second and third floors). Matt discovered that the pressure in the water distribution lines was only 4PSI (target range: 13-22PSI), determined that the cause was huge amounts of air in the pipes, and the culprit was a broken refill valve. The new valve includes a pressure gauge so we can now see when the pressure in the water lines has fallen so low that the system can’t deliver hot water to the upper stories. He also spotted problems with the air eliminator, i.e. the “burping” component that normally should purge some/most of the air. He has proposed replacing that (agreed). Matt drained the pipes on all floors; refilled the lines; purged all zones of air; and replaced the (broken) thermal expansion tank. Heat began to flow again to all rooms. He demosnttated that heat only happens on the upper floors provided that the two first-floor thermostats that control distribution to the entire home are below target temps and are calling for heat. Matt mapped every radiator and hydronic zone to the main thermostat controlling it. He also determined which rooms/areas the hydronic thermostats control. (Of course, the hydronic thermostats, which are sprinkled around the house, are comic: they only perform as intended when the primary thermostats on the first floor are delivering hot water.) Matt gave us a detailed written explanation of what each component does and how it’s controlled. Matt did all this in less time than some prior techs took to try and ultimately give up. Our home heating system is a design wreck and will never deliver heat around the house reliably. However, with the fixes (and insights) mATT delivered, we now get heat when we want it with some work-arounds (like cooling down the first floor therostats). Further, we understand how to spot problems and fix the system going forward. Thank you, Matt!

    5

    Steven came out to troubleshoot our tankless water heater and quickly identified the issue as a clogged condensate pump. What really stood out was the time he took to explain everything in detail. He walked me through the condition of the unit, the manufacturer’s recommended lifespan, and the condensation damage and rust that had already occurred due to the blockage.

    Steven gave me honest, thoughtful guidance and helped me make an informed decision about replacing the unit, without any pressure whatsoever. He clearly explained that we could have gotten by with a descaling for now, but also helped me understand why replacing it would likely save money and headaches over the long run.

    He was patient, knowledgeable, and answered all of my questions thoroughly. I really appreciated his transparency and professionalism, and I would absolutely recommend Steven and Gene Johnson to anyone needing plumbing or tankless water heater service. Thanks!

    5

    Very knowledgeable. Mike Keane really did an awesome job. Highly recommend these guys for all your plumbing needs. Definitely going to be a life long customer.

    5

    Joseph F came for a leak we were experiencing along with his partner and was beyond helpful. We have a 4 month old and also had a contractor there at the same time. He was kind enough to entertain our little one in his swing while my husband was moving some things in the bathroom and I was talking to the contractor. So unexpected and beyond the call they came out for. Thank you!

    5

    Jaren was great to work with! he came for the drain and returned for the toilet. Ran into some issues with both but resolved them quickly. good Job!

    5

    Right on time, quickly fixed the problems, friendly

    5

    Sean Smith is a great plumber that does a great job!!! Very happy with the new set up!! He was compassionate & professional all from day 1. We greatly recommend him!!!! Thank you Sean for all that you did & staying late to get the job done. ❤️

    5

    Michael K was extremely thorough and very easy to understand when explaining our plumbing problem. I would highly highly recommend using him in the future.

    5

    Jaren replaced the kitchen faucet. He did a great job!

    5

    Michael K. did a phenomenal job helping with our plumbing issue. He was professional, courteous, and detailed in his work. He made everything very easy to understand, and worked very efficiently from start to finish. I would recommend him and Gene Johnston Plumbing to anyone looking for a reliable plumber that’s a true professional.

    5

    Great service!

    5

    Worked with Mark O. this morning who was knowledgeable, helpful, and able to resolve this clog within 30 minutes. Thanks Mark!

    5

    Steven did a great, thorough job of inspecting systems for a house that we were going to buy.

    5

    Mike arrived on time, quickly diagnosed our problem and suggested a workable solution, which he then implemented. We felt well served.

    5

    Very outstanding service!
    Stephen and Joe appreciate your detail job

    5

    We had a clogged drain in our Weird Old House that was above the proverbial pay grade of our usual maintenance folks. Mike from Gene Johnson Plumbing sorted it out quickly and efficiently, and even informed us how we can maintain it ourselves going forwards. Great service!

    5

    Steven was awesome and very informative.

    5

    Excellent service! He explained what was wrong and explained how he was going to fix it.

    5

    Great service, well explained and very thorough.

    5

    I had a lingering issue with my kitchen faucet, valve and water pressure. I got ridiculous quotes from multiple plumbing companies.

    Derek Solberg, the technician from Gene Johnson was a breadth of fresh air. He was to the point, explained that some of the issues could be resolved DIY. Gave me options to that resolved my immediate issue within a reasonable budget.

    Highly recommend Derek Solberg

    5

    Tyler H. was/is incredible. Our situation was more complex than anticipated but he helped us navigate it and was committed to delivering the best service!

    5

    Taras is one of the most ever courteous, punctual, and professional service representatives to visit my home. It would be my pleasure to do business with him again in the future.

    5

    Service technician, Taras Deineha-MW was ⭐️⭐️⭐️⭐️⭐️ 5star. Extremely professional and caring. Best service technician. Seattle, Central District (the Shaw’s)

    5

    Andrew Bell-Morgan from Gene Johnson came out and repaired my tub/shower faucet that was 21 years old within an hour. He already had in stock a Moen cartridge and it all tested out great.

    5

    Mike k

    5

    Andrew was friendly, professional, and best of all he fixed the leak and cleaned up!

    5

    Mike k was excellent! He knew what to do immediately and solve the problem within an hour. Really appreciate his expertise and professional professionalism.

    5

    We were having issues with the bathroom sink that wasn’t draining on Saturday and we’re scared that we were gonna have to wait until Monday to get back in service but we called Gene Johnson and Armando showed up in no time to get us going. Thank you Gene Johnson!!

    5

    Mike K was excellent. Hooked us up was fast and did a great job. Will use Gene Johnson and BelRed again!

    5

    Armando came out Saturday night to help us with our clogged toilet and shower, He stayed as late as he needed to in order get us back in service. He was enthusiastic and very knowledgeable throughout the entire experience. I will definitely call back if I need to!!! AMAZING SERVICE!!!!

    5

    The day after Christmas our hot water heater stopped working! The very next day we were able to get an expert from Gene Johnson out to see what was going on. Not only did he figure out the extent of the problem, he was able to replace the unit in the same day! That is a holiday miracle!!! Professional, knowledgeable, and courteous. I would highly recommend Gene Johnson Plumbing.

    5

    Mike Pierce was my technician and he was very helpful, knowledgeable and capable. He addressed my concern and gave me useful information for the future. I would definitely recommend him and like to have him do my plumbing work in the future.

    5

    The technician came out on Xmas Eve to repair our hot water heater. He was friendly and professional. Highly recommend this company.

    5

    Gene Johnson is a great company, not only for their great prices but for their wonderful customer service! Our toilet was backed for almost a week while my wife and I tried to look for reasonable price but we settled on Gene Johnson. The plumber that came out to fix our issue, Armando, really brightened our day and did a fantastic job 💪! Thank you Armando and thank you Gene Johnson !

    5

    Branson Carr came out to install a new water heater. He did a phenomenal job. Really worked hard to restore hot water to the residence. He was professional and worked extremely hard. Would recommend.

    5

    Jaren Larson helped unclog a sink that was extremely difficult and we greatly appreciated his professionalism. He was transparent about pricing and the next steps if he was unable to get the sink flowing again. 100% would recommend him. Appreciate you Jaren!

    4

    Did a good job on trouble shooting our thankless water heater thank you.

    5

    Branson Carr was extremely knowledgeable and helpful during the service call for my hot water heater. He got it back up and running and gave us some great advice for maintenance going forward. We are extremely pleased.

    5

    Mike was helpful with explanations and advice on top of the job well done. We are grateful to have benefited from his experience and expertise.

    5

    Mike was awesome super friendly gave great advice and got the job done quickly. Thank you Mike and Gene Johnson for taking care of us

    5

    Jaren was great. We called this AM, arrived this afternoon, on time, fixed 3 issues. Was great to work with, would definitely recommend.

    5

    Jaren showed up and saved the day. Kind, informative, and quick. 11/10

    5

    Gene Johnson has done plumbing work for us in the past so we called them to come out and address what we thought was a smelly drain. Mark O. came yesterday and worked so hard to find the cause of the funky odor. He went above and beyond, exhausting all efforts, explaining everything to me along the way. In the end, nothing was found that would indicate there was an issue with our plumbing. Mark provided a few options without making me feel pressured to make an immediate decision. He was apologetic about not being able to find and fix the issue, but he really did make every effort and I was at least glad to know that our plumbing seems to be in good shape. Thank you, Mark!

    5

    Jaren did an awesome job. Fixed my issue efficiently and to my satisfaction. Highly recommend Jaren and Gene Johnson Plumbing.

    5

    Mark Ochoa was amazing dealing with a complicated issue in my basement bathroom and got us back in business. It was not a fun job. Really appreciate you Mark!

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