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REVIEWS

over 4638 reviews

    What Our Clients Say

    Is it time for expert Seattle plumbing and heating services in your home? Give us a call at 206.792.7495 for reliable service and honest, upfront pricing. There’s no need to suffer through water damage, or have the comfort of your family compromised when professional help is just a phone call away.

    Total reviews: 4638 | Average rating: 4.8

    5

    We got notice from our water utility that their system flagged a slow leak in our system. Anna called them, very helpful. We troubleshot as best we could and came up empty. We called Gene Johnson and explained what we knew and didn’t know, scheduling a technician Friday morning. Branson Carr showed up as scheduled, we went over the situation and he started a well organized trouble diagnosis. In the end, he believed that we don’t actually have a leak, but something else. We discussed it together and in the course of breaking the system to smaller units found he couldn’t totally isolate something the utility would believe was a slow leak. Eventually he he believed it was the two valves that were likely the culprit. We had been experiencing episodic low water flow in some of our fixtures, but they came back in time. We explored that with our different background and concluded the apparent slow leak observed by the utility was likely the result of a faulty main supply valve, causing pressure drop in the system, taking some time to recharge to the rated pressure supplied by the utility, mimicking a prolonged slow leak. He recommended replacing the old gate valve with a new ball valve. I asked if we could install a leak detection/shut down capability that is readily available. He did so quickly and we noticed immediate return to the home’s original functionality. I was very impressed with the advanced features of the monitoring and shut down, even moreso when we learned of it’s remote notices, remote control and monitoring abilities. Branson is an excellent plumber and diagostician. He worked quickly, spending time with us until he was comfortable with the intricacies of this system. I definitely will not hesitate to recommend him to others.

    5

    Tyler was prompt and professional. There was no upselling just straightforward information. He assessed it, informed us of the water heater failure, and they proceeded to get everything installed in the same day. Great work and easy to recommend.

    5

    We were in crisis situation…recent death in the family…having family over for dinner gathering and the kitchen sink started to back up badly. I called and explained the situation…Mike from George Johnson plumbing was here in 30 minutes and got it resolved promptly – forever grateful!!

    5

    Noah Amini did an outstanding job. He evaluated our needs and came back 2 days later to put a backflow valve in our sewer line to prevent rats from entering our toilet. Gene Johnson will be called next time I need plumbing work done.

    5

    Andrew was excellent, professional and knowledgeable. Actually went above and beyond. Would definitely hire him again.

    5

    Andrew Bell-Morgan is our hero! He came out on short notice, was very professional, courteous, overall excellent. He went out of his way and above and beyond. For any future plumbing needs, he will be my first call. He comes highly recommended from my family and me (including my dog who followed him everywhere). Thank you, Andrew!!!

    5

    Great job getting my hot water heater up and running and making sure I got everything that was owed to me as part of my service contract.

    5

    Experience was amazing got it done so fast and very professional thank you Justin

    5

    Austin was polite and helpful. He did a great job!

    5

    Gene Johnson Plumbing is always so reliable and high-quality. We’ve relied on them for 5 different jobs at our home. Most recently we had Noah A. replace our Garbage Disposal. He was thorough, friendly, and professional, finishing the work quickly.

    5

    Chad Hendrix is a great technician and knows his stuff. He took the time to thoroughly explain all the issues with our boiler.

    5

    Steven Fritz was great at what he did and also helps answering tons of my questions. Will hire again in the future.

    5

    We have used Gene Johnson Plumbing for many years. We most recently had need for a clogged drain to be unplugged in an upstairs bathroom of a rental property. The appointment was prompt and Jaren was right on time. He communicated very clearly what the job would entail and the related costs. He was professional and got the drain cleared quickly with minimal disruption to our tenants. He discussed what he found in follow-up to clearing the drain and future options that would be of benefit and help to prevent further clogs. The price for his service was reasonable and we highly recommend Gene Johnson Plumbing and will continue to use them for our future plumbing needs.

    5

    Noah was great. Very professional and competent and able to get the work done same day. I would recommend him.

    5

    Very responsive and were able to be flexible with scheduling. Edgar explained the work that needed to be done and got everything in working order in under an hour.

    5

    Jaren did a great job fixing the clogged drain under the sink. He was timely, courteous, and professional and answered all my questions.

    5

    I had what I thought was a minor water leak GJP was responded quickly and communication was thorough including multiple confirmation texts. A nice text about Brandon who is the tech that was coming, including an ETA. Response was timely and they arrived when promised as it turned out a small leak was a much bigger problem. A through the process. It was explained to me what they were finding and various options to fix the problem. It could not be fixed immediately, but the initial service at a minimum stopped the immediately leak and returned cold water to service. I have received multiple options in how to solve the greater issue. Highly recommend.

    5

    I was able to get same day service. Chandler was on time and promptly diagnosed the problem. He solved the issue and kept me informed about the repair. He cleaned up the work area when he was done. Very impressive!

    5

    Hugo was great, within a few minutes he was able to identify the issue with my garbage disposal. He replaced it and helped me understand my options and taught me best practices. Great customer service.

    5

    Matt was excellent. Very prompt and efficient.

    5

    Jaren did a great job with my downstairs bathroom. Love the new faucet, unclogged drain and new toilet he installed. Very professional and friendly.

    5

    We could not give higher praise to this amazing team!! Tyler Taft, Greg Barnett and Rory McGee walked us through a very stressful time. They super sleuthed their way to saving the day! We could not be more grateful. We will continue to call Gene Johnson Plumbing and Heating for years to come. Thank you! Thank you! Thank you! Sincerely, Darla, Edna and Nicole

    5

    Hugo spent a lot of time explaining the scope of work. Very thorough and professional. I highly recommend him!
    Tracy Vaughn
    Seattle Sotheby’s

    5

    They need to come back because the Owner or property management company was not available to approve the work. Daniel was helpful and knowledgable. Soon we will have continuous hot water. Ty

    5

    Mark O. came to my home for a plumbing inspection and it was a great and thankfully painless process. Mark was very knowledgeable and efficient in his inspection process and pointed out some of my weak points that need attention.

    5

    Great communication, professional, knowledgeable. Noah was amazing.

    5

    Andrew and Nathan from Gene Johnson did an outstanding job solving my water leakage problem. They replaced three aging, leaking valves and also fixed a long-standing issue with a bracket and T-pipe along the way. Their communication was excellent, and their troubleshooting was meticulous, with great attention to detail in every aspect of the work.
    I especially appreciated their fast response and their uplifting, positive attitude. They were respectful and courteous throughout the visit—my dog even warmed up to them immediately. Their pricing was transparent and fair, and they took the time to teach me a few helpful tips on maintaining healthy water pipes.
    Overall, I’m very impressed with their professionalism and the high quality of their work. I would definitely recommend them to all my friends.

    5

    Tech Mark Ochoa great guy and very professional.

    5

    Mark O did an awesome job.

    4

    I contacted Gene Johnson Plumbing regarding a broken pipe coming into my home. Greg was very thorough and kept me informed of the progress while the work was being done. He was very professional and made sure when he entered my home he was careful he did not track in any dirt.

    5

    Service tech. Justen did such a fantastic and quick job changing out my water heater. At First he came out for a bid. I said ok and Justen got right into getting the old tank ready to remove/went and got new tank with parts. Was done ✔️ in 3 hours total. Very impressive.

    5

    Derek was fast, knowledgeable and helpful. The quote was reasonable and he walked me through the whole process. I highly recommend!

    5

    Jaren was outstanding! He stepped in and resolved a critical kitchen emergency with impressive speed and professionalism. He was extremely prompt, worked quickly, and clearly explained every step of the process. Truly exceptional service. I couldn’t be more impressed

    5

    Excellent work! Thank you

    5

    So grateful for the service we got from Mike K! He was patient, kind, and efficient, and I really appreciated the approachable way he talked about the plumbing issues and the costs involved. Everything was really clear, which was so helpful

    5

    Had a great experience with Sean he explained everything answered any questions we had. Definitely going to call again if any other issues in the future!

    5

    Nosh was outstanding.

    5

    Steven Fritz from Gene Johnson showed up the same morning they were contacted to diagnose a water heater problem. Repair and replacement options were identified and discussed. Replacement of old water heater was quickly accomplished with good discussion along the way as needed. I felt we got a quality installation from a quality outfit.

    5

    Jaren was super helpful in diagnosing my water leak issue, proposing solutions, and was transparent up front about the pricing of all options. Fast, hassle-free service all around.

    5

    Steven came out to troubleshoot our guest bathroom toilet that had leaked while extended family was visiting. The toilet had been shut off for a month and we couldn’t reproduce the issue after about 15 flushes, so he gave us a bunch of tips to watch for and that if we could get it reproducing they would come back out and waive the dispatch fee. We felt this was fair, and it was good to have peace of mind that we may have solved the issue previously. He was very polite and respectful the whole visit.

    5

    Greg, Rory, and Tyler did a fantastic job replacing a leaking water line and broken shutoff valve. They were professional, and kept me in the loop. Great experience overall.

    5

    Pavel did a great job addressing our plumbing issues. This included some major upgrades and installation of new technology for water system monitoring.

    5

    Mark Ochoa came out to my house today for my annual plumbing inspection and did a great job. I trust no one except the techs at Gene Johnson Plumbing! Thanks again for taking care of all my plumbing needs.

    5

    We’re totally grateful to Gene Johnson Plumbing! We had a sudden terrible leak under one of our apartment buildings. I consider myself a good handyman, but this was above my abilities. Colton Todd sent out one of his best, and he (Sean) knew exactly what to do. Sean had to build a new T-piece, knew just what to purchase and installed a terrific (I think a) PEX piece with high quality (and cool) fittings.

    It’s odd, when I’ve asked fellow Landlords, also Realtors to recommend a plumber, they (almost always) scowl and say there is absolutely no one they could recommend! Well, now there is, Gene Johnson Plumbing. They were terrific, professional, timely and saved our butts.
    John, Manager, Truaire Apartments, Lakewood, 98499

    5

    When we encountered a seemingly intractable water leak challenge, there could not have been anybody nicer and more professional in helping us address it than Hugo Lira-Hernandez from Gene Johnson Services. Plus he arrived much earlier, took less time, and charged less than we expected.

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