REVIEWS

Tyler was fantastic! We came home to find our hot water tank had leaked all over the downstairs of our home. Tyler arrived first thing in the morning to diagnose the problem and then replace the tank. Thank you for a great and speedy job!!

Mark Ochoa was very efficient. I thought he did a great job explaining everything he was doing. You have an efficient and professional employee.

Armando Caballero-Cano came to work with a stopped up drain for my client – same day service. He was courteous and clean and explained tips and tricks for them to keep their drains healthy. Thank you Armando!

I went 2 days without hot water. He came and before he left I had hot water again. My other unit was trash.

Had a sudden plumbing problem and Mike K. was able to get there in less than 2 hours and get the problem fixed fast. Thanks!

Very happy with our water heater maintenance check today by Gene Johnson Plumbing. Our technician Branson did a thorough job, was friendly, and did a great job communicating what had been done and any items of note while completing the task at hand.

Mark Ochoa Was extremely professional. He took the time to explain everything extremely well. I would definitely recommend them. Fast and courteous.

Mike K. is very knowledgeable and professional. I appreciated his honesty and would recommend Gene Johnson Plumbing.

Called to get leaky water tank replaced. The team sent Jeff over and performed way above any expectation… He is a great tech but mostly a wonderful human being. He was clear and complete in his communications. Helpful and thoughtful the whole way through. Great guy! His knowledge and professionalism shines in what he does, and does well. I have his card and will not ever hesitate to reach out, for anything that may come up in the future. Jeff leads in representing what I like to call “old school” approach to customer service and managing any task or service he provides, from simple to complex. You got a winner there, for sure!

Nice work, thank you.

Our Plumber was Justin, he was great

Mark O. came to my home today to inspect my plumbing and water heater. He was very professional and made sure I understood all of the problematic things that he found and what it would cost to address them. He even took a little extra time to explain things to my very curious 6 year old that insisted on following him around throughout his entire inspection. We highly recommend Gene Johnson for all of their services and if you can, ask for Mark to come do your water inspection/repair!

Thank you, Joe!
The service was prompt and efficient.
Joe went the extra mile to get the job done sooner than later! Very nice,
Highly recommended!

Had Justen come out for a faucet replacement. He was great and quick. The only thing is Gene Johnsons prices seem to be higher and higher. It was a surprise to me that when they replaced a toliet with one I bought, to take out the old and install a new one was $1016. That did not include the new hose and valve. Those little things have to be replaced too and that doesn’t bother me as much. But high to just install a Glacier Bay toliet with nothing fancy.

Particularly liked our installer, Matthew who went above and beyond and beyond.

Mark Ochoa worked hard, was knowledgeable, and stuck with a very difficult job. We are very satisfied!

Tyler’s team, Greg & Rory were amazing! Everything was done efficiently, they even backfilled the holes with fresh soil, put seeds on top, poured concrete in the garage and cleaned up their mess, this is way more than what I asked for. Nothing but praise from me, thank you again!

Excellent service and workmanship as always. Won’t use any other company for plumbing and electrical work!

Chandler Price came out to fix a leaking pipe under the sink. He was super quick and very communicative. Would absolutely work with him again in the future!

Needed to replace bathtub faucet from leaking. It was looking like I would need to replace the surround on my tub because of old style fixtures and molding on the surround. The guy had the same type fixtures on truck, which normally would take a couple of weeks to get in, as I was also told by another company. Had job done that day. The guys did a fantastic job. They explained everything they were doing and even saved me some money. I would highly recommend.

Steven and Joe did a great job for us today. Didn’t try and over charge us. Gave us quotes for all options. And then found out the problem was an easy fix and took care of it quickly.

Excellent work by Andrew! He is very friendly and accommodating. Great job. Would recommend to others.

I wanted to invest in a tankless hot water heater. My current heater was still working, but I wanted the replacement done before it was an emergency. Colby gave me a bid that was significantly lower than a competitor. He and Hugo got the job done with such professionalism. They were both so pleasant and professional. I would hire them again in a heartbeat!

Had an external shower leak/hose and Gene J. sent someone out in just a few hrs. Rene Garcia was awesome, clear on (3) options (and prices) and got it working. Even drove up to Home Depot quickly to get the part. Thank you for excellent customer service!

2/11/26: Mark O. came out and did a thorough review of our plumbing system. The water heater was drained per the maintenance program. He also gave us pricing estimates on updating various components not up to the current standards. Mark is knowledgeable and personable — a pleasure to work with.

Justin took care of our plumbing needs. Professional, clearly offered other service options as well. Thank you.

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Gene Johnson Plumbing

I cannot say enough good things about Mike K. Mike K spent hours here working extremely hard and never once gave up. He was literally sweating and did everything in his power to resolve a very difficult toilet clog. I have honestly never met a more honest, hardworking plumber than Mike K.

What stood out most was that he was determined to get the job taken care of today for Mike K — it was about doing the right thing. He thoroughly explained all the options, called his supervisors when he had questions, and approached everything with professionalism, integrity, and care. Mike K truly went above and beyond.

Because of Mike K’s incredible service, I will be using Gene Johnson Plumbing for the rest of my life. I will also be referring Gene Johnson to all of my friends, family, and colleagues without hesitation. This level of service is rare.

Mike K is not only an outstanding plumber, but a genuinely great person and an absolute asset to whatever team he is working on. He is the kind of professional you call and immediately know you are in good hands.

Thank you so much, Mike K, and thank you Gene Johnson Plumbing for employing such an exceptional individual. I cannot recommend you highly enough.

⭐️⭐️⭐️⭐️⭐️

Great experience. Joseph was very professional and clearly an expert. He patiently answered all of my questions in depth and provided great insights.

Noah visited our house for an emergency issue when our water heater failed and was severely leaking. Fortunately we caught before much damage was done. He had a prompt response on a Friday, clearly explained all our options, verified availability of all the necessary parts, removed and replaced everything same day… was amazing and greatly appreciated. He was very friendly and extremely professional throughout the entire process. Highly recommend!

Gene Johnson Plumbing has consistently demonstrated reliability, professionalism, and a genuine care for their craft and customers. Living in a home built in the early 1900s, I understand the importance of having a trustworthy plumber.

A special shoutout goes to the plumbers who have provided services in my home over the past six months to rectify previous plumbers’ mistakes.

Most recently, Andrew Bell Morgan stood out. He explained each step clearly, presented multiple options to solve the issue, considering cost, aesthetics, and potential savings. He ensured I understood the pros and cons of each option.

Hugo Lira Hernandez deserves another mention. He went above and beyond to provide clear access to my water shut-off valves, which were previously obstructed by various tubes and wires. It only took him a few minutes to untangle and secure the valves with a metal zip tie or two. This attention to detail, even though it took an extra minute, reflects his commitment to making things better for the future.

Sean was amazing with taylor plumping today.! He made sure all my concerns were taken care of. He was polite, professional and personable. So glad I work with Taylor heating and plumbing

So happy I called these guys! Already did another review under my other email address but it’s worth repeating.

I had an estimate from a different company but ended up cancelling after being jerked around. Called BelRed and was able to set up three different appointments, todays being to look at and repair a leaky pipe. Something the other guys couldn’t find btw.

Anyway – Andrew came out, introduced himself, figured out where the leak was and quickly provided me an estimate as well as a timeframe for completion.

Work was done quickly, quietly and on time. Andrew had shown me pictures and videos of the before and also of the after and made sure to test the leak was fixed (and explained what happened and why).

It’s never easy spending money unexpectedly but helps when the company and the person who comes out to do the work gives a great first impression.

Noah Amini came to provide plumbing services for our sink. He was great! He took the time to explain why we had a problem and what he would be doing to correct it. He was very polite, professional, and nice. He gave tips on how to keep our pipes clean. I would ask for him again!

Also the woman customer assistant on the phone got someone to us the same day I called. Awesome!

Steven Fritz performed a plumbing inspection and also replaced the shut off valve and expansion vessel. He did a great job, very professional and friendly, answered all my questions.

So happy I called these guys! Had called another plumber and felt super jerked around (cancelled my appointment). Made three separate appointments with BelRed, first visit to fix a leaky pipe. Andrew was great – quick, efficient, friendly and fixed the repair in the time quoted.

Steven F. was excellent. He was knowledgeable, efficient, and quickly diagnosed and fixed our Navien tankless heater. He explained everything clearly and made the process easy. Highly recommend.

Chandler was great! He was courteous and knowledgeable. He also ran me through what he was doing. My shower handle is no longer difficult to turn and it works great!

We had a FANTASTIC experience back in 2023 with Taylor Heating when our furnace decided to retire in the middle of winter. Not only were they only place out of 5 that actually answered their phone, they showed up fast, got us a quote that was very manageable, and got the work done fast. Flash forward to 2026, our water heater decided it was also ready to retire. (20 years for the furnace, and 23 for the water heater – not bad). We didn’t bother trying any other company. I sent in a request via the online form and had a phone call back and an appointment time scheduled within an hour.
Chandler was our tech on Wednesday – he is AWESOME!!! He is very personable, he answered all of our questions, and worked to help us get the best deal. He was able to replace the water heater the same day, so we didn’t have juggle a bunch of appointments – super fast and efficient. I HIGHLY RECOMMEND the Gene Johnson team to anyone looking for quality craftsmanship, manageable pricing, and top tier customer service.

Alex and Nick did a great job installing our new water heater. They worked diligently and efficiently, getting the work done in about 8 hours. They cleaned up well, you could barely tell they were here. Everything is in working order and the new system works great.

Great experience! Joseph was able to quickly fix a difficult and urgent problem. Joseph has a wealth of experience, is very professional and explained the solution step by step – exceeding our expectations. We would ask for Joseph again.

We got notice from our water utility that their system flagged a slow leak in our system. Anna called them, very helpful. We troubleshot as best we could and came up empty. We called Gene Johnson and explained what we knew and didn’t know, scheduling a technician Friday morning. Branson Carr showed up as scheduled, we went over the situation and he started a well organized trouble diagnosis. In the end, he believed that we don’t actually have a leak, but something else. We discussed it together and in the course of breaking the system to smaller units found he couldn’t totally isolate something the utility would believe was a slow leak. Eventually he he believed it was the two valves that were likely the culprit. We had been experiencing episodic low water flow in some of our fixtures, but they came back in time. We explored that with our different background and concluded the apparent slow leak observed by the utility was likely the result of a faulty main supply valve, causing pressure drop in the system, taking some time to recharge to the rated pressure supplied by the utility, mimicking a prolonged slow leak. He recommended replacing the old gate valve with a new ball valve. I asked if we could install a leak detection/shut down capability that is readily available. He did so quickly and we noticed immediate return to the home’s original functionality.
I was very impressed with the advanced features of the monitoring and shut down, even moreso when we learned of it’s remote notices, remote control and monitoring abilities.
Branson is an excellent plumber and diagostician. He worked quickly, spending time with us until he was comfortable with the intricacies of this system.
I definitely will not hesitate to recommend him to others.

Tyler was prompt and professional. There was no upselling just straightforward information. He assessed it, informed us of the water heater failure, and they proceeded to get everything installed in the same day. Great work and easy to recommend.

We were in crisis situation…recent death in the family…having family over for dinner gathering and the kitchen sink started to back up badly. I called and explained the situation…Mike from George Johnson plumbing was here in 30 minutes and got it resolved promptly – forever grateful!!

Noah Amini did an outstanding job. He evaluated our needs and came back 2 days later to put a backflow valve in our sewer line to prevent rats from entering our toilet. Gene Johnson will be called next time I need plumbing work done.