Touch-Free Service
over 3,900 reviews
Touch-Free Service™
Your safety has always been our top priority. As a part of that commitment to your health and safety, Gene Johnson Plumbing and Heating is now offering Touch-Free Service™ on every call.
Our Touch-Free Service™ will include:
- When we are on the way to your home, you will receive a link via text to our “technician tracker” so you’ll have time to prepare your space. For example, you may want family members to move out of the work area(s) or isolate in another part of the home as desired before your technician arrives.
- We are practicing social distancing during all interactions, maintaining 6 feet of distance from customers.
- We will wear masks, gloves, and shoe covers when entering your home.
- Whenever possible*, we will use software and technology to share quotes, get your approval for work, and receive payments so that you don’t have to touch our devices or pens.
- Every technician will perform a cleaning and sanitization procedure BEFORE and AFTER every service call, including cleaning their hands and tools, for mutual protection and safety.
- Every technician will disinfect and clean their workspace after the job is done.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
0%
Or low-monthly Payments
*For 60 months on select services.
FREE
Diagnostics And Consultations On HVAC Systems
*Diagnostic or repair services are not included. This is a no-obligation consultation for homeowners interested in upgrading or replacing their HVAC and/or heating systems. Offer applies to residential properties only and must be scheduled during normal business hours.
Frequently Asked Questions
BEST PRACTICES TO MAINTAIN SOCIAL DISTANCING
BEST PRACTICES FOR MASKS, GLOVES, SHOE COVERS, AND OTHER PERSONAL PROTECTIVE EQUIPMENT (PPE)
ESTIMATE APPROVAL AND PAYMENT COLLECTION
TOOL/TRUCK CLEANING & SANITIZATION PROCEDURE
WIPE DOWN PROCEDURE
OTHER THOUGHTS
BEST PRACTICES TO MAINTAIN SOCIAL DISTANCING
All field personnel will:
- Be conscious to remain at least 6 feet away from customers and other people at the office and job site. This includes apprentices and other employees.
- Knock and/or ring the doorbell and then step back to allow at least 6 feet of distance to the entrance.
- We will not shake hands during this time. We will refrain from handing business cards directly to the customer.
- If a customer or another person is too close, politely ask them to step back for their own safety and protection to keep recommended social distancing practices of at least 6 feet in place.
BEST PRACTICES FOR MASKS, GLOVES, SHOE COVERS, AND OTHER PERSONAL PROTECTIVE EQUIPMENT (PPE)
All field personnel will:
- Be required to wear gloves, masks, and shoe covers upon arriving and entering the home or business of our client. This is as much for the safety of our clients as well as our plumbers, technicians, apprentices, and their own families. Field personnel will be sure to use fresh shoe covers and fresh gloves and will change as necessary to eliminate cross-contamination.
- Wear face shields, eye protection, gloves, AND masks whenever a drain cleaning or jetting machine is in use. They will also wear face shields when other splashing hazards exist such as cutting open a drain line, and/or opening up a wet ceiling for example.
ESTIMATE APPROVAL AND PAYMENT COLLECTION
- Estimates are emailed to our customer for viewing and approval on their own device. At this time we will use a recorded phone call attached to the job to attain approval for work to be done. The technician will call the customer at their phone number in Service Titan and have the customer verbally approve work to be done. The call will be recorded for verification purposes.
- Payment collection is done through online payments from the invoice screen. Once the task is on the invoice, an email of the invoice can be sent to the customer. An online payment link will be included in that email. The customer may pay half the amount or put half down within the online payment link for equipment installation or bigger projects. The technician will verify payment has been received on their iPad. They may need to sync actions to refresh the invoice page. Credit card information may also be collected over the phone.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
TOOL/TRUCK CLEANING & SANITIZATION PROCEDURE
All field personnel will:
- Use bleach or disinfectant cleaner on all tools, outside of the client’s property. The technician WILL NOT use bleach inside of homes or businesses ever. Inside homes and businesses, they will use Lysol or similar disinfectant cleaner that is safe for all surfaces.
- Clean their truck’s door handles, steering wheels, gear shifters, keys, phones, Ipads, or any other commonly touched surface after each service call.
- Clean hands with soap and water and/or hand sanitizer after each service call.
- Clean drain and sewer machines with bleach after every use, including the cables.
WIPE DOWN PROCEDURE
All field personnel will:
- Clean and wipe down all surfaces of the work area prior to and after work has been completed.
- Use Lysol or other disinfectant cleaners that is safe for all surfaces is to be used. They will check with the customer prior to cleaning to set expectations. Some clients do not want chemicals to be used inside of their home. If a disinfectant cleaner is not to be used, they will wipe down and clean the area as normal with Simple Green if allowed.
OTHER THOUGHTS
All field personnel will:
- All field personnel will protect their own home and family after work hours. It is recommended that work clothes be removed in a safe area and for them to not come in contact with family or housemates in their own dwelling. We strongly recommend our technicians to remove their work clothes and bathe immediately following work before any other activities.
- Remember, we are all in this together. We do not know where our clients have been or who they have been in contact with. These steps are as important to protecting our employees’ health as well as our customers.
- When at the office, no field personnel will enter the upper office space for any reason for the foreseeable future. Each time a field employee enters that space, it will be thoroughly cleaned to protect the health of the office employees that still must visit from time to time and their families.
We’re taking all the steps necessary to keep you and your loved ones safe. If you have any questions, our team is here and happy to answer them! Just call our office at 206.792.7495.
QUALITY SERVICE
Within Your Budget
The best plumbing, cooling, heating, and electrical services shouldn’t have to break the bank. That’s why we are happy to provide our customers with opportunities to save on their next service with us. Our current online deals are updated periodically, so there is something for everyone, whether you are a first-time customer or a long-time loyalist.
Here are some benefits of trusting Gene Johnson with your HVAC, Plumbing, and Electrical needs.
- Best value service in Seattle
- Always on-time arrival
- No mess left after a job
- Friendly team that truly cares about your safety and comfort
- Fixed right guarantee
- Upfront pricing
- Follow up calls to ensure your peace of mind
- Range of service options- no ultimatums!
Total reviews: 566 |
Average rating: 4.7
Amir
Kimberly Burt
Steven did a fabulous job thank you!
Kendra Anderson
David is absolutely fantastic! From the moment he arrived—following a water heater explosion that left us with four inches of flooding—he was professional, calm, and approachable. He took the time to walk us through every step of the process, ensuring we felt informed and confident in our options and next steps. His customer service is unmatched, and I’m incredibly grateful for his expertise, craftsmanship, and kindness.
Victor Pineda
Steven was very clear in explaining what the work entails and how much it will cost.
Stu Melton
Trae Morrison was extremely helpful fixing my garbage disposal. He patiently explained how he fixed the issue and advised me on how to avoid issues in the future. He was very patient and professional – I highly recommend him.
Ali Esmaeillou
Steven was in our house doing some major plumbing work. He did great or I should say excellent job.
Curtis Ward
Chase was amazing! Did excellent job and was very polite.
Laney Mogg
Steven Fritz was awesome!!
Don Leland
Steven Fritz was great! Fast, efficient and friendly…was able to diagnose our issue and resolve it. Highly recommended.
Shane Zabel
Derek Solberg showed up quickly and got right to work, figuring out my leak and how to fix it. He stayed late to get the job done and was kind and positive.
We went from, “Holy cow, our waterline blew, and our well turned our crawlspace and basement into a pond.” To “our water is back on, and we are good to go with updated piping.”
Thank you, Derek!
Karen Hertzog
I have used Gene Johnson Plumbing quite a few times over the years and especially at my business location. They have always been quick to respond, quick to get it scheduled and very friendly and helpful in all my interactions with them. I will never call anybody else for my plumbing needs
Kevin Lyons
Had a great experience with this company. David came in and fixed my water heater issue in a timely manner and was also super professional. Would highly recommend.
Connie Manning
Very professional job. Jose was personable and caring. Him and his assistant got the job done quickly but with quality work.
Karl Myers
Chase Bolen was great: knowledgible, effective an personable in my bathroom plumbing project.
Sharon Eddy
Noah was great, finding all the problems in my plumbing.
Mary Ann McGinley
I called on Friday afternoon, scheduled the visit, they came and did the replacement of the pressure valve, cleaned up and was out the door before 5PM. WOW! Saved me from a weekend without water pressure! Thank you and bless you GJP.
Donna Houston
Derrick was very helpful to me. He was very professional and knew exactly what I needed. He checked everything and explained everything as well. He even had the equipment and repaired a pipe that looked like it was going to burst shortly. I really appreciate him and his relaxed manner.
Gabe
Chad did a great job retrofitting a utility sink hookup for our garage. Cost were clear upfront and I got an appointment within a few days.
Jim BULGER
I am very pleased with the assistance Tyler has given me in detecting an outside water leak. He was prompt to respond and diligent in trying to determine the issue. I’m looking forward to locate the actual leak and his fix.
Jay Stockbridge
Chase Bolen replaced our hot water tank yesterday. He and apprentice arrived on time and carried out the task quickly and efficiently. He explained clearly how the leak sensor, alarm, and automatic shut-off worked as well as how to change the water temperature if desired. I have no hesitation about recommending their work.