Touch-Free Service
over 4587 reviews
Touch-Free Service™
Your safety has always been our top priority. As a part of that commitment to your health and safety, Gene Johnson Plumbing and Heating is now offering Touch-Free Service™ on every call.
Our Touch-Free Service™ will include:
- When we are on the way to your home, you will receive a link via text to our “technician tracker” so you’ll have time to prepare your space. For example, you may want family members to move out of the work area(s) or isolate in another part of the home as desired before your technician arrives.
- We are practicing social distancing during all interactions, maintaining 6 feet of distance from customers.
- We will wear masks, gloves, and shoe covers when entering your home.
- Whenever possible*, we will use software and technology to share quotes, get your approval for work, and receive payments so that you don’t have to touch our devices or pens.
- Every technician will perform a cleaning and sanitization procedure BEFORE and AFTER every service call, including cleaning their hands and tools, for mutual protection and safety.
- Every technician will disinfect and clean their workspace after the job is done.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
BEST PRACTICES TO MAINTAIN SOCIAL DISTANCING
All field personnel will:
- Be conscious to remain at least 6 feet away from customers and other people at the office and job site. This includes apprentices and other employees.
- Knock and/or ring the doorbell and then step back to allow at least 6 feet of distance to the entrance.
- We will not shake hands during this time. We will refrain from handing business cards directly to the customer.
- If a customer or another person is too close, politely ask them to step back for their own safety and protection to keep recommended social distancing practices of at least 6 feet in place.
BEST PRACTICES FOR MASKS, GLOVES, SHOE COVERS, AND OTHER PERSONAL PROTECTIVE EQUIPMENT (PPE)
All field personnel will:
- Be required to wear gloves, masks, and shoe covers upon arriving and entering the home or business of our client. This is as much for the safety of our clients as well as our plumbers, technicians, apprentices, and their own families. Field personnel will be sure to use fresh shoe covers and fresh gloves and will change as necessary to eliminate cross-contamination.
- Wear face shields, eye protection, gloves, AND masks whenever a drain cleaning or jetting machine is in use. They will also wear face shields when other splashing hazards exist such as cutting open a drain line, and/or opening up a wet ceiling for example.
ESTIMATE APPROVAL AND PAYMENT COLLECTION
- Estimates are emailed to our customer for viewing and approval on their own device. At this time we will use a recorded phone call attached to the job to attain approval for work to be done. The technician will call the customer at their phone number in Service Titan and have the customer verbally approve work to be done. The call will be recorded for verification purposes.
- Payment collection is done through online payments from the invoice screen. Once the task is on the invoice, an email of the invoice can be sent to the customer. An online payment link will be included in that email. The customer may pay half the amount or put half down within the online payment link for equipment installation or bigger projects. The technician will verify payment has been received on their iPad. They may need to sync actions to refresh the invoice page. Credit card information may also be collected over the phone.
Requires that customers have access to email. Otherwise, authorization to proceed (including work to be done and amount) will be attained through a recorded phone call attached to the job record.
TOOL/TRUCK CLEANING & SANITIZATION PROCEDURE
All field personnel will:
- Use bleach or disinfectant cleaner on all tools, outside of the client’s property. The technician WILL NOT use bleach inside of homes or businesses ever. Inside homes and businesses, they will use Lysol or similar disinfectant cleaner that is safe for all surfaces.
- Clean their truck’s door handles, steering wheels, gear shifters, keys, phones, Ipads, or any other commonly touched surface after each service call.
- Clean hands with soap and water and/or hand sanitizer after each service call.
- Clean drain and sewer machines with bleach after every use, including the cables.
WIPE DOWN PROCEDURE
All field personnel will:
- Clean and wipe down all surfaces of the work area prior to and after work has been completed.
- Use Lysol or other disinfectant cleaners that is safe for all surfaces is to be used. They will check with the customer prior to cleaning to set expectations. Some clients do not want chemicals to be used inside of their home. If a disinfectant cleaner is not to be used, they will wipe down and clean the area as normal with Simple Green if allowed.
OTHER THOUGHTS
All field personnel will:
- All field personnel will protect their own home and family after work hours. It is recommended that work clothes be removed in a safe area and for them to not come in contact with family or housemates in their own dwelling. We strongly recommend our technicians to remove their work clothes and bathe immediately following work before any other activities.
- Remember, we are all in this together. We do not know where our clients have been or who they have been in contact with. These steps are as important to protecting our employees’ health as well as our customers.
- When at the office, no field personnel will enter the upper office space for any reason for the foreseeable future. Each time a field employee enters that space, it will be thoroughly cleaned to protect the health of the office employees that still must visit from time to time and their families.
We’re taking all the steps necessary to keep you and your loved ones safe. If you have any questions, our team is here and happy to answer them! Just call our office at 206.792.7495.
QUALITY SERVICE
Within Your Budget
The best plumbing, cooling, heating, and electrical services shouldn’t have to break the bank. That’s why we are happy to provide our customers with opportunities to save on their next service with us. Our current online deals are updated periodically, so there is something for everyone, whether you are a first-time customer or a long-time loyalist.
Here are some benefits of trusting Gene Johnson with your HVAC, Plumbing, and Electrical needs.
- Best value service in Seattle
- Always on-time arrival
- No mess left after a job
- Friendly team that truly cares about your safety and comfort
- Fixed right guarantee
- Upfront pricing
- Follow up calls to ensure your peace of mind
- Range of service options- no ultimatums!
Total reviews: 4587 | Average rating: 4.8
Yasmine Arbob
Patricia Martinez
(Translated by Google) Excellent work, thank you Armando
(Original)
un travajo excelente gracias Armando
Carolina Lindseth
Jeff was very helpful and transparent the whole process. Thankful for their help and would choose them again without a doubt
Cathy Eckberg
Our technician arrived promptly the morning after we called, he figured out our problem in a short amount of time and then arranged to come out the next day and replace our failed pressure relief valve. We messaged our neighborhood WhatsApp group to see if others noticed increased water pressure. Hugo went above and beyond when he went to our neighbors to test their water pressures to see if they had issues. Some did. I’m sure it will lead to follow on work. He was courteous and efficient. We are happy with his work.
Stuart Webber
Great work, clear explanations, pleasant and courteous…very happy
Ashley Hanson
We had Colby from Gene Johnson come out to estimate a gas line move for a kitchen remodel as well as a tankless water heater. He was professional (they wear shoe covers!), friendly and very honest about the requested services pricing and feasibility with a 100+ year old house. We haven’t chosen them for the actual work yet but most likely will given the experience. I will be sure to update my review when that happens!
mike shannon
Mike K was great. We’re in a new house, so Mike gave great advice on what to watch out for in a brand of toilet we’ve never used. Very friendly and walked me through all of our options to arrive at the best possible price.
Luke Jacobsen
Mark gave excellent service clearing my shower drain
Gregg Strandberg
Just a small bathroom sink job but Mark was fantastic. All is now functioning properly
Adam Schulman
Steven and Edgar were professional and timely – great communication as well. Would recommend!
Peter Heymann
Summary: Gene Johnson sent a tech (Matt Hunter) to address our home heating system, which was sending no heat at all to many rooms in the house. Our system is a wonky spaghetti mess of piping, controllers and pumps that theoretically delivers hot water to legacy cast iron radiators, new floorboard radiators, and seven in-floor hydronic loops. It has not worked as intended since we bought the house 15 years ago. It has likely *never worked right since the last house renovation 25 years go (2000), given the horrid “design” that was implemented then. Matt was the first tech ever to figure out how it all works. He repaired every failed component and problem that could be fixed, given our disastrous configuration. We are completely satisfied with Matt’s work and privately are enormously grateful that this money hole has now been tamed.
Our house dates to 1918, so challenges in upgrading the heating plant in 2000 were a certainty. However, the zoo in our HVAC room is nearly indecipherable. I have hired one HVAC company after another over last 15 years to make sense of it, at great expense.
Ninety percent of past techs gave incomplete explanations, proposed the replacement of a pump or controller, or the addition of a valve, and then left. Some were honest enough to simply offer a theory of how it works, while admitting they didn’t know, and then left us with a big bill.
Enter Matt Hunt. Not sure if Matt looks the part of genius plumber, but then I’ve never seen one till now. He’s a little nerdy perhaps (like me) and also a dirt bike racer. Whatever: Matt alone successfully unraveled the mysteries of our home hot-water distribution plant. He confirmed that the entire house is controlled by two thermostats, which are, incredibly, located just 16 feet apart on the first floor. (One controls all hot water distributed on the north side of the house; one controls all hot water sent to the south side. Go figure.) Matt explained why heat often doesn’t reach the upper floors even when the system is “working” (if it’s warm on the first floor, naturally, no heat is available to the second and third floors).
Matt discovered that the pressure in the water distribution lines was only 4PSI (target range: 13-22PSI), determined that the cause was huge amounts of air in the pipes, and the culprit was a broken refill valve. The new valve includes a pressure gauge so we can now see when the pressure in the water lines has fallen so low that the system can’t deliver hot water to the upper stories. He also spotted problems with the air eliminator, i.e. the “burping” component that normally should purge some/most of the air. He has proposed replacing that (agreed).
Matt drained the pipes on all floors; refilled the lines; purged all zones of air; and replaced the (broken) thermal expansion tank. Heat began to flow again to all rooms. He demosnttated that heat only happens on the upper floors provided that the two first-floor thermostats that control distribution to the entire home are below target temps and are calling for heat.
Matt mapped every radiator and hydronic zone to the main thermostat controlling it. He also determined which rooms/areas the hydronic thermostats control. (Of course, the hydronic thermostats, which are sprinkled around the house, are comic: they only perform as intended when the primary thermostats on the first floor are delivering hot water.) Matt gave us a detailed written explanation of what each component does and how it’s controlled.
Matt did all this in less time than some prior techs took to try and ultimately give up.
Our home heating system is a design wreck and will never deliver heat around the house reliably. However, with the fixes (and insights) mATT delivered, we now get heat when we want it with some work-arounds (like cooling down the first floor therostats). Further, we understand how to spot problems and fix the system going forward.
Thank you, Matt!
Matt & Tammy Sanchez
Steven came out to troubleshoot our tankless water heater and quickly identified the issue as a clogged condensate pump. What really stood out was the time he took to explain everything in detail. He walked me through the condition of the unit, the manufacturer’s recommended lifespan, and the condensation damage and rust that had already occurred due to the blockage.
Steven gave me honest, thoughtful guidance and helped me make an informed decision about replacing the unit, without any pressure whatsoever. He clearly explained that we could have gotten by with a descaling for now, but also helped me understand why replacing it would likely save money and headaches over the long run.
He was patient, knowledgeable, and answered all of my questions thoroughly. I really appreciated his transparency and professionalism, and I would absolutely recommend Steven and Gene Johnson to anyone needing plumbing or tankless water heater service. Thanks!
Casey Feaster
Very knowledgeable. Mike Keane really did an awesome job. Highly recommend these guys for all your plumbing needs. Definitely going to be a life long customer.
Dana McKenzie
Joseph F came for a leak we were experiencing along with his partner and was beyond helpful. We have a 4 month old and also had a contractor there at the same time. He was kind enough to entertain our little one in his swing while my husband was moving some things in the bathroom and I was talking to the contractor. So unexpected and beyond the call they came out for. Thank you!
amy Wesner
Jaren was great to work with! he came for the drain and returned for the toilet. Ran into some issues with both but resolved them quickly. good Job!
Chuck Henry
Right on time, quickly fixed the problems, friendly
Shawna Lawrence
Sean Smith is a great plumber that does a great job!!! Very happy with the new set up!! He was compassionate & professional all from day 1. We greatly recommend him!!!! Thank you Sean for all that you did & staying late to get the job done. ❤️
Anita Siefert
Michael K was extremely thorough and very easy to understand when explaining our plumbing problem. I would highly highly recommend using him in the future.
David Turner
Jaren replaced the kitchen faucet. He did a great job!
Simone Wells
Michael K. did a phenomenal job helping with our plumbing issue. He was professional, courteous, and detailed in his work. He made everything very easy to understand, and worked very efficiently from start to finish. I would recommend him and Gene Johnston Plumbing to anyone looking for a reliable plumber that’s a true professional.